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Certified tourist information and information centres i-brand (certified tourist information) ServiceQuality Germany Level 1 Accessible for people with impaired mobility Service Quality Germany Tourist Information Am Alten Markt

Humboldtstra├če 2
14467 Potsdam


Leisure Wheelchair users
Potsdam offers you an impressive number of cultural, historical, architectural and scenic attractions. Let us advise you and inspire you to discover and enjoy this impressive city.

The Tourist Information Am Alten Markt offers you all the information you need for your stay in Potsdam:
  • Competent advice for the varied organisation of your stay
  • Reservation of hotels, guesthouses, private accommodation and youth hostels in Potsdam
  • Attractive offers such as the Potsdam & Berlin WelcomeCard
  • Arrangement of city tours and thematic city tours
  • Souvenirs, literature on Potsdam and the surrounding area as well as Berlin, postcards
Accepted credit cards: Visa, Mastercard
All non-EU citizens can shop at the Tourist Information tax-free.

Opening Hours

Monday 09:00h - 16:30h and 09:00h - 18:00h
Tuesday 09:00h - 16:30h and 09:00h - 18:00h
Wednesday 09:00h - 16:30h and 09:00h - 18:00h
Thursday 09:00h - 16:30h and 09:00h - 18:00h
Friday 09:00h - 16:30h and 09:00h - 18:00h
Saturday 09:00h - 16:30h and 09:00h - 17:00h
Sunday/Holiday 09:30h - 15:00h and 09:30h - 15:00h
New Year closed
Christmas Eve closed
First Christmas Day closed
secondChristmasDay closed
New Year's Eve 09:30h - 14:00h
Labour Day 09:30h - 15:00h
germanUnity 09:30h - 15:00h
Good Friday 09:30h - 15:00h
Easter Sunday 09:30h - 15:00h
Easter Monday 09:30h - 15:00h
Ascension Day 09:30h - 15:00h
Whit Sunday 09:30h - 15:00h
Pfingstmontag 09:30h - 15:00h
reformationDay 09:30h - 15:00h

New Opening Hours 16.12.2021

16.12.2021 - 10.01.2022
Tuesday 00:00h - 00:00h
Wednesday 00:00h - 00:00h
Thursday 00:00h - 00:00h
Friday 00:00h - 00:00h
Saturday 00:00h - 00:00h
Sunday/Holiday 00:00h - 00:00h

t Information for guests with reduced mobility

Short description

  • no disabled parking available
  • Access to the interior: stepless
  • no guest toilet available for guests with reduced mobility.

    car parking spaces

    • Comment There is a no-parking zone directly in front of the tourist information. Parking is available nearby: At the Old Town Hall/ Potsdam Museum, at the Nikolaikirche and at the Landtag.

    Access and paths Indoor area

    • stepless access
    • Entrance door passage width 95 cm
    • passage width of the narrowest of all other doors to be used 95 cm
    • passage width of the narrowest of all other corridors and passages to be used 95 cm


    • Reception counter or table partly lowered to a height of 85cm
    • Comment The left area of the counter is lowered and can be driven under.

    guest toilet

    • Comment: There are no public toilets at the Tourist Information. The public WC is about 300m away at the Lustgarten. You will find alternatives to the opening hours in the Museum Barberini, in the Nikolaikirche, in the Potsdam Museum or in the Landtag (all located at the Alter Markt).

    Professional competence/service

    • Information about further barrier-free offers in the region can be made available.
    • Information on barrier-free arrival and departure by public transport can be provided.
    • Comment: The Tourist Information staff will be happy to provide information on barrier-free offers. The information is available on the Internet at You can obtain information on barrie-free city walks, barrier-free city maps and the Brandenburg barrierefrei magazine from the tourist information office.

    Collection of data

    • Researcher (Institution) Tourism Academy Brandenburg
    • Date of data collection 15.08.2019
    • The data presented here are verified data