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Certified tourist information and information centres i-brand (certified tourist information) ServiceQuality Germany Level 1 Accessible for people with impaired mobility Service Quality Germany Touristinformation Templin

Historisches Rathaus
Am Markt 19
17268 Templin


Leisure Wheelchair users
The Templin thermal brine spa is located in the middle of a gently rolling Uckermark landscape. The historic town, also known as the "Pearl of the Uckermark", is framed by its completely preserved medieval fortifications with Gothic brick gates. Enjoy the picturesque corners of the little town with the pretty baroque town hall. Numerous cafés and restaurants invite you to linger. Accommodation such as hotels, guesthouses, holiday homes, holiday flats, a caravan pitch and a camping site are available. The NaturTherme is a unique microcosm of thermal brine baths and sauna landscapes with different worlds of experience, a health and wellness area and gastronomy, all under one roof.
Services provided by the Tourist Information:
  • accommodation service

  • Guided city tours and guided city tours in lantern light (Tuesday 14.00 and Saturday 10.30 or on request, meeting point: Touristinfo)

  • City recognition games for children

  • Sale of hiking, water hiking and cycling maps

  • Sale of VBB tickets

  • Sale of tourist fishing permits and fishing permits

  • Ticket service, sale of wellness offers in the NaturThermeTemplin, vouchers, VBB tickets (public transport)

  • Arrangement of guided hikes and canoe tours

  • Booking of trolleys

  • mailing of brochures

  • Regional products and souvenirs

  • package deals

  • Mediation of nature park guides, travel guides for groups, carriage and Kremser rides, guided bike tours

  • Charge battery? I'd love to. The battery can be recharged free of charge from an e-bike, smartphone or navigation device.

Opening Hours

01.05.2022 - 30.09.2022
Sunday/Holiday 10:00h - 15:00h

New Opening Hours 01.10.2022

01.10.2022 - 30.04.2023
Sunday/Holiday 10:00h - 13:00h

t Information for guests with reduced mobility

Short description

  • 2 designated disabled parking spaces
  • Indoor access:continuously variable
  • The Tourist-Info is located directly in the Historical Town Hall inTemplin.
  • The entrance to the town hall is locked, there is a bell next to it.
  • The door to the Tourist-Info is an automatic door (opens onbutton)
  • Condition of the path Outdoor area: the market is paved with cobblestones and granite stones
  • Guest toilet for guests with limited mobility, door 106cm wide, movement area in front of WC >150cm x 130cm, WC can be accessed from left, grab handles available

    car parking spaces

    • Number of designated disabled parking spaces near entrance 2
    • Comment the two disabled parking spaces are located near the town hall (public parking).

    Access and paths Indoor area

    • stepless access
    • Entrance door passage width 96 cm
    • passage width of the narrowest of all other doors to be used 96 cm
    • Passage width of the narrowest of all other corridors and passages to be used 96 cm
    • Comment:
      • The main entrance door of the town hall is double-winged and >150cm wide.
      • The automatically opening door to the Tourist-Info in the town hall is 96cm wide, operation by pressing a button on the door opener.


    • Reception counter or table partly lowered to a height of 85cm
    • Comment additionally a seating corner is available

    guest toilet

    • Width of the narrowest of all doors, corridors and passages to be used 106 cm
    • Door does not open into the sanitary room
    • Length of the movement area in front of the washbasin >150 cm
    • Depth of the washstand underride (67 cm high) 17 cm
    • Upper edge of the washbasin (armrest surface) from the floor 77 cm
    • mirror above the washbasin, visible while sitting or standing
    • Length of the movement area in front of the toilet bowl 130 cm
    • Width of the movement area in front of the toilet bowl >150 cm
    • Length of the movement area to the left of the toilet bowl >150 cm
    • Width of the movement area to the left of the toilet bowl 84 cm
    • Hand grips next to the WC on the right and left side available
    • Height (top edge) of the handles 83 cm
    • The handholds protrude beyond the front edge of the toilet bowl 12 cm
    • Distance between handholds 69 cm
    • left hand grab handle can be folded up and locked in the folded up position
    • Seat height of toilet bowl (upper edge of toilet seat) 51 cm
    • Emergency call available
    • Comment: The toilet for guests with reduced mobility is located on the ground floor of the Town Hall, next to the Tourist Information entrance.

    Professional competence/service

    • Information about further barrier-free offers in the region can be made available.
    • Information on barrier-free arrival and departure by public transport can be provided.
    • Transfer or pick-up from the station/bus stop etc. is possible.
    • There are employees in the company who are trained for the target group.

    Collection of data

    • Researcher (Institution) Tourism Academy Brandenburg
    • Investigator (Institution) tmu Tourismus-Marketing Uckermark GmbH
    • Date of data collection 20.07.2017
    • The data presented here are verified data